Travel Industry

We are specialised in Travel Industry, We have a team worked with Travelport, Amadeus, Sabre. Booked 1M+ transcation in a year

Tele sales

Our Inbound Sales team have a vast amount of experience in converting enquiries into sales. We set measurable & achievable KPIs which are reported on daily to maximise the results for our clients.

customer service

Our agents, are passionate about providing exceptional Customer Service and strive for first call resolution. They have experience in the following areas and many more:

BENEFITS OF CALL CENTRE OUTSOURCING WITH US

People – we take great pride in our staff, we aim for them to be the best of the best, we ensure they continue to develop and love their job
Processes – we have robust processes which allow us to replicate success and continously improve.
QA – we have a dedicated Quality Assurance Team which can read every email and listen to every call to ensure it meets our high standards
Training – Our staff undergo rigourous training in Call Centre skills, communication, regional training such as Australian culture and geography, objection handling and product specific training also
Technology & Security – we use cloud based software with offsite hosted servers in secure, dedicated data centres, with all sensitive data being encrypted or not stored at all.

Drive business growth through award-winning outsourcing solutions

Scalability and flexibility

Expertly trained staff

Best-in-class technology

LET’S DISCUSS YOUR CALL CENTRE REQUIREMENT AND FIND OUT HOW MUCH YOU CAN SAVE

Speak to one of our outsourcing specialists who are all based in Sydney. We can come to you for a free initial consultation to discuss your outsourcing plans.